Return Policy

Overall Return Guidelines
These are Mycgworkshops’s (“Mycgworkshops”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from the Mycgworkshops website. All returns must meet the overall guidelines in order for the individual return policy to apply.
• All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Mycgworkshops Customer Service through any of the methods provided on our Contact Us page.
• Returns for refund may be subject to a restocking fee. Read more about Refunds, Partial Refunds and Restocking Fees here.
• All products that are new with the retail packaging never opened can be returned to Mycgworkshops within 30 days regardless of the individual return policy.
• Products that are received by Mycgworkshops in any of the following conditions are not eligible for return and may be rejected:
o Any product not purchased from Mycgworkshops.
o Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
o Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
o Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected. Read more about our restocking fee guidelines here.
o Any product from which the UPC code has been removed from its packaging.
o Any product that exhibits physical damage. If you received your product damaged, please read our Report a shipping problem article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.
o Any product for which you have submitted a mail-in rebate.
o Any product which appears tampered, customized, or altered in any way.
Return Policy Table Of Contents
Extended Holiday Return Policy
Extended Holiday Replacement-Only Return Policy
Standard Return Policy
45/1 Return Policy
Replacement Only Return Policy
Manufacturer Only Return Policy
Consumable Product Return Policy
Non-Contract Cell Phone Return Policy
Services and Extended Warranties Return Policy
International Return Policy
Extended Holiday Return Policy
We want to ensure your holiday shopping this year is hassle-free. That’s why we’re automatically extending our return policies on almost every product! For purchases placed between November 1, 2017 and December 24, 2017, you will have until January 31, 2018 to return your product. There’s nothing additional that you have to do!
• Return for refund until: January 31, 2018
• Return for replacement until: January 31, 2018
This is our Extended Holiday Return Policy. Items covered by this policy must be returned to Mycgworkshops by January 31, 2018 for this policy to apply.
Extended Holiday Replacement-Only Return Policy
We want to ensure your holiday shopping this year is hassle-free. That’s why we’re automatically extending our return policies on almost every product! For purchases placed between November 1, 2017 and December 24, 2017, you will have until January 31, 2018 to return your product. There’s nothing additional that you have to do!
• Return for refund within: non-refundable
• Return for replacement until: January 31, 2018
This is our Extended Holiday Replacement-Only Return Policy. Items covered by this policy must be returned to Mycgworkshops by January 31, 2018 for this policy to apply.
Standard Return Policy
• Return for refund within: 30 days
• Return for replacement within: 30 days
• For information about restocking fees, please visit the Refunds, Partial Refunds, and Restocking Fees page.
• Return shipping labels are free for replacement returns of the same item within the return policy period and can be obtained while creating your return online. You can create your return online here.
• You can learn more about our return process and guidelines in the Overall Return Guidelines and Additional Return Information sections of this page.
This is our Standard Return Policy. Items covered by this policy (those products for which Mycgworkshops states “This item may be returned for a replacement or refund within 30 days only”) must be returned to Mycgworkshops within 30 days of the invoice date for this policy to apply.